FREQUENTLY ASKED QUESTIONS

There are several points during your teen’s stay when visiting is allowed. Visiting hours will depend on your teen’s individual treatment plan and therapy schedule.

Treatment at Polaris is for teens ages 13-17, including boys, girls, CisGender, transgender, gender non conforming, or other. Teens can also turn 18 while enrolled in the program.

We do bill insurance plans that have out of network benefits. Coverage does vary from plan to plan. For this reason, we ask that you contact our admissions team to check coverage and plan benefits prior to enrollment. For more information, please call Angi at (844) 836-0222.

Technology is a major distraction, and to some, an addiction. For this reason, teens do not have access to their phones during treatment. Parents are still able to reach their loved ones by phone by calling into our main number. This allows adolescents to form stronger bonds with their peers and the treatment staff. Our goal is to ensure a complete focus on treatment, while providing your child with the proper tools for long term growth, happiness, and recovery.

A maximum of 12 teens are in the program at any given time. Our census is limited to ensure the highest levels of personalized attention and care for your child.

Yes, we’d love to walk you through our facilities! All you have to do is call Admissions to setup a tour. Tours run weekly Monday – Friday, and also on weekends.

There is a minimum 45-day commitment. Although, some treatment programs will last longer. Each teen’s length of stay is based on their individual needs and recovery plan.

Yes, treatment is completely different for children and adults. This is because of the different developmental stages of life they are in. There are issues specific to adolescents, and to families with adolescents. Our team specializes in adolescent specific treatment, offering individualized therapies for depression, PTSD, eating disorders, gender dysphoria, among others. This specialized focus contributes to our high success rate in the industry. Our mission is not only help your teen during their stay, but also help them find lasting recovery into adulthood.

Family involvement plays a vital role in the treatment process and key to a successful recovery. Your family will work on systems, while your child is busy working on themselves. Polaris proudly offers a family systems oriented program. This includes family sessions twice weekly and “family intensive weekends,” which take place once during your teen’s stay. We also encourage weekend visits to ensure you are able to support your teen’s recovery.