Before we even enrolled, the Admissions Director spent hours helping us navigate our insurance company. Once there, our child’s Primary Therapist was able to hold the line with firmness while still being kind and compassionate. They really trusted their therapist and valued their feedback and presence. They told me this week how much their therapist helped them, and that they now believed they could recover. Our Family Therapist listened deeply to all of us, showed a sense of humor, was willing to share their experiences and asked so many good questions. She helped us re-frame negative experiences and interactions. At a time when I had lost so much confidence in myself as a mom, our family therapist believed in my ability to effectively parent and show our child all the love I have for them.
The Clinical Director set strong boundaries with our child and subsequently they were able to get their negative behaviors under control enough to stay and be successful at Polaris. The Educational Supervisor not only helped with academic recommendation for high school, she also spent time talking to the therapist doing her psychoeducational evaluation both privately AND for our district school. Our child had so much to say about great memories of games, Friday fun, beach trips, and good talks with adults at Polaris who have meant a lot to them. Our child misses and loves so many of them.
I imagine we will continue to have friends who find themselves in our position with their kids, and I know we will tell them what a positive experience we had with Polaris. Thank you to all the folks at Polaris whose hard work resulted in us being able to have our child at home again.